In a multi-user operating system such as Windows XP, Vista or Windows 7, applications are generally installed into a folder from which all users can run them, such as C:\Program Files. Only users with administrative privileges can install applications into such folders in a multi-user operating system.

This makes the PreViser™ application available to anyone authorised to use your computer, so you don’t have to log off the machine to run the application. Everyone on your practice staff can use the same PreViser™ application (and the same user account).

To run the PreViser™ application, you need to have an Internet connection to transmit information to or from PreViser for some tasks. If you encounter a problem while using PreViser™, you may need to check your Internet connection, try again, or contact your Internet Service Provider.

Connecting to the Internet:

Most of the components of the PreViser™ software are installed on your local computer, so to run the application and access your records, you do not have to be connected to the Internet constantly. This means that if you have a dial-up connection, you will not tie up your phone line the entire time you have PreViser™ open.

However, there are certain functions that require you to connect to the Internet briefly at that point, such as transmitting data for calculating a risk score to produce a new report. This means that if your Internet connection fails, you may have problems using certain features of the application, so checking your connection and trying again will often resolves issues related to your connection rather than to PreViser™.

For practices running multiple computers on a network:

For information on changes you will need to make in order for multiple computers to run PreViser software and share the same data file over a network, please see the current documentation posted on the Support section of the Oral Health Innovations website at www.previser.co.uk/support

For practices with multiple locations:

In the case that your practice has more than one office, you can still use one account Username to access the PreViser™ application at each location, yet keep all your billing and administrative records linked in a single account.

You can use the same account name to log in to PreViser at both locations. However, you need to install the PreViser application at both locations, which means each system runs behind its own firewall and maintains a separate data file of patient records only viewable at that location.

Another solution would be to use a USB flash drive and keep your data file with you. Information about that solution is listed with the Networking documentation on the Support site (see the link in the section above here).

If that situation sounds complicated, or you would prefer to keep your billing information separate for each location, you can instead set up a PreViser User account for each location, install the application as usual but use the different account names at each separate location, to maintain your billing records at each office. It's up to you!

Please contact us at PreViser Support should you wish to operate more than one user account or have any other administrative questions.